Refund policy

Last Updated: June 2026

At Jacqueline Kent Jewelry, we take pride in the quality and craftsmanship of our jewelry. Due to the nature of our products, all jewelry sales are final.

Returns & Exchanges

We do not accept returns, exchanges, or offer refunds for:

• Change of mind
• Incorrect item selection
• Personal preference
• Wear and tear resulting from normal use

Please review your order carefully before completing your purchase.

Damaged or Incorrect Items

We carefully inspect all items before shipment. Upon receiving your order, please inspect your package and products immediately.

If your order arrives damaged during shipping, or if you receive an incorrect item, please contact us within 48 hours of delivery by emailing [your email address] with:

• Your order number
• A description of the issue
• Clear photographs of the damaged item(s)
• Photographs of the shipping packaging (if applicable)

Failure to report shipping damage within 48 hours of delivery may affect our ability to assist with a claim.

Shipping Damage Claims

If damage occurred during transit, we will review the information provided and work with the shipping carrier where applicable. Depending on the circumstances, we may offer:

• A replacement item (if available)
• Store credit
• Another appropriate resolution at our discretion

Non-Returnable Items

For hygiene and quality assurance reasons, all jewelry items are considered non-returnable and non-refundable unless they arrive damaged or defective.

Contact Us

If you have any questions regarding your order, please contact us:

Jacqueline Kent Jewelry
Email: info@jacquelinekentjewelry.com
Website: www.jacquelinekentjewelry.com

By placing an order with Jacqueline Kent Jewelry, you acknowledge and agree to this Return & Refund Policy.