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Terms of service

Last Updated: June 2026

OVERVIEW

This website is operated by Jacqueline Kent Jewelry. Throughout the site, the terms "we", "us", and "our" refer to Jacqueline Kent Jewelry. Jacqueline Kent Jewelry offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing products from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including any additional terms and policies referenced herein or available by hyperlink.

If you do not agree to all of these Terms, you may not access the website or use any services.

ELIGIBILITY

By using this website, you represent that:

    • You are at least the age of majority in your province, state, territory, or country of residence.
    • You have the legal authority to enter into binding agreements.
    • Any information you provide is accurate, current, and complete.

PRODUCTS AND SERVICES

Jacqueline Kent Jewelry specializes in fashion jewelry, accessories, and related products.

We make every effort to display product colours, images, descriptions, and specifications as accurately as possible. However:

  • Colours may vary due to monitor and device settings.

  • Product dimensions may vary slightly.

  • Handmade or artisan-made items may contain natural variations.

  • We cannot guarantee that all information on the website is completely accurate, current, or error-free.

We reserve the right to modify or discontinue products without notice.

PRICING

All prices are displayed in Canadian Dollars (CAD) unless otherwise stated.

We reserve the right to:

  • Change pricing without notice.

  • Correct pricing errors.

  • Modify product availability.

  • Refuse or cancel orders due to pricing inaccuracies.

If a payment has already been processed for a cancelled order, a refund will be issued.

PAYMENT METHODS

Payments are processed securely through third-party payment providers, including but not limited to:

  • Shopify Payments

  • Shop Pay

  • PayPal

  • Visa

  • Mastercard

  • American Express

  • Other payment methods offered through Shopify

We do not store complete payment card information on our servers.

ORDER ACCEPTANCE

Your receipt of an order confirmation does not signify acceptance of your order.

We reserve the right to:

  • Refuse any order.

  • Limit quantities purchased.

  • Cancel suspicious or fraudulent transactions.

  • Request additional verification before processing an order.

If an order is cancelled after payment has been collected, a refund will be issued.

SHIPPING

Shipping timelines provided are estimates only and are not guaranteed.

Jacqueline Kent Jewelry currently ships only within Canada and the United States.

We are not responsible for shipping delays resulting from:

  • Postal carriers

  • Customs inspections

  • Weather events

  • Labour disruptions

  • Supply chain interruptions

  • Circumstances beyond our reasonable control

Ownership and risk of loss transfer to the customer upon delivery of the order to the shipping carrier.

CANADA AND U.S. ORDERS

Jacqueline Kent Jewelry currently accepts and ships orders only to addresses located in Canada and the United States.

Orders shipped between Canada and the United States may be subject to customs processing, duties, taxes, brokerage fees, or other government-imposed charges.

Customers are solely responsible for any applicable:

  • Import duties

  • Customs fees

  • Brokerage fees

  • State, provincial, or local taxes not collected at checkout

  • Other government-imposed charges

These fees are not included in product prices or shipping charges unless expressly stated.

Jacqueline Kent Jewelry is not responsible for delays resulting from customs clearance procedures, border processing, or actions taken by customs authorities.

We reserve the right to refuse or cancel orders placed for destinations outside Canada and the United States.

TAXES

Applicable taxes will be calculated at checkout based on the customer's shipping destination and applicable tax laws.

For orders shipped between Canada and the United States, customers are responsible for any customs duties, import taxes, brokerage fees, tariffs, or other government-imposed charges that may apply upon importation.

RETURNS AND REFUNDS

Returns and refunds are governed by our Return Policy.

Please review our Return Policy before making a purchase.

We reserve the right to refuse returns that do not meet our eligibility requirements.

GIFT CARDS

Gift cards are:

  • Non-refundable except where required by law.

  • Not redeemable for cash.

  • Not replaceable if lost, stolen, or used without authorization.

Additional terms may apply and will be disclosed at the time of purchase.

CUSTOMER ACCOUNTS

If customer accounts are offered through Shopify Customer Accounts, you are responsible for:

  • Maintaining the confidentiality of your login credentials.

  • Restricting access to your account.

  • All activities that occur under your account.

We reserve the right to suspend or terminate accounts at our discretion.

INTELLECTUAL PROPERTY

All content on this website is owned by or licensed to Jacqueline Kent Jewelry, including:

  • Logos

  • Trademarks

  • Product photographs

  • Product descriptions

  • Graphics

  • Videos

  • Website design

  • Marketing materials

  • Written content

No portion of this website may be copied, reproduced, distributed, or used without prior written permission.

Unauthorized use may violate copyright, trademark, and other intellectual property laws.

USER SUBMISSIONS

If you submit reviews, testimonials, photographs, social media content, comments, or other materials to us, you grant Jacqueline Kent Jewelry a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, publish, display, and distribute such content for promotional, marketing, and business purposes.

You represent that:

  • You own the content or have permission to provide it.

  • The content does not infringe upon any third-party rights.

THIRD-PARTY SERVICES

Our website may integrate with or link to third-party services including:

  • Shopify

  • Shop Pay

  • Google Analytics

  • Meta (Facebook and Instagram)

  • Pinterest

  • TikTok

  • Omnisend

  • Payment processors

  • Shipping carriers

We are not responsible for the content, policies, or practices of third-party services.

Your use of third-party services is subject to their respective terms and policies.

DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, our website and services are provided on an "as is" and "as available" basis.

We do not guarantee that:

  • The website will be uninterrupted.

  • The website will be secure.

  • Information provided will be error-free.

  • Defects will be corrected.

  • The website will be free from viruses or harmful components.

All implied warranties are disclaimed to the maximum extent permitted by applicable law.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Jacqueline Kent Jewelry shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Special damages

  • Loss of profits

  • Loss of data

  • Business interruption

arising from the use of our website, products, or services.

Where liability cannot be excluded by law, our maximum liability shall not exceed the amount paid by the customer for the applicable product.

INDEMNIFICATION

You agree to indemnify and hold harmless Jacqueline Kent Jewelry and its owners, directors, employees, contractors, affiliates, and representatives from any claims, damages, liabilities, costs, and expenses arising from:

  • Your use of the website.

  • Your violation of these Terms.

  • Your violation of any law or third-party rights.

PRIVACY

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.

PRIVACY RIGHTS

Residents of certain jurisdictions, including California and other U.S. states with privacy laws, may have additional privacy rights.

Please review our Privacy Policy for information regarding your privacy rights and how to exercise them.

ELECTRONIC COMMUNICATIONS

By using our website, creating an account, subscribing to our marketing communications, or placing an order, you consent to receive electronic communications from us, including:

  • Order confirmations

  • Shipping notifications

  • Customer service communications

  • Promotional and marketing messages (where consent has been provided)

You may unsubscribe from marketing communications at any time.

CONSUMER RIGHTS

Nothing in these Terms is intended to limit or exclude rights that cannot be excluded under applicable consumer protection laws.

Customers residing in Canada, the United States, or other jurisdictions may have additional rights under local laws. Where applicable law conflicts with these Terms, applicable law shall prevail.

GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada, except where applicable consumer protection laws require otherwise.

CHANGES TO THESE TERMS

We reserve the right to update, modify, or replace any part of these Terms at any time.

Changes will take effect immediately upon posting to this website.

Your continued use of the website following any changes constitutes acceptance of those changes.

CONTACT INFORMATION

Questions regarding these Terms of Service should be directed to:

Jacqueline Kent Jewelry

Email: info@jacquelinekentjewelry

Website: www.jacquelinekentjewelry.com

Mailing Address: 4093 Meadowbrook Dr, London, ON, N6L 1E2

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